Alppeer's "Love Remains" Hoodie

• What's the processing time? Orders are typically processed within 1-6 business days and delivered within 6-20 business days depending on the number of products ordered.
• How long does shipping take? Orders are typically processed within 1-2 business days and delivered within 5-7 business days for standard shipping.
• Do you offer international shipping? Yes, we ship to most countries worldwide. Shipping times and costs vary by location.
• How can I track my order? Once your order ships, you'll receive a tracking number via email.
• Do you offer international shipping? Yes, we ship to most countries worldwide. Shipping times and costs vary by location.
• How can I track my order? Once your order ships, you'll receive a tracking number via email.

What payment methods do you accept? We accept all major credit cards, and Shop Pay. Currently we have not started offer Paypal as a payment method.

• Credit and debit cards: Visa, Mastercard, American Express, Discover, UnionPay, Maestro, Diners Club, and Cartes Bancaires (depending on your region)
• Accelerated checkouts: Apple Pay, Google Pay, and Shop Pay
• Local payment methods: Klarna, iDEAL, Bancontact, Sofort, and EPS Payments (availability varies by country)
• Cryptocurrency: USDC payments (in select regions)

Can I modify my order after placing it? We strive to process orders as quickly as possible; however, we are unable to make any updates once an order has been placed. This includes adding or removing products and changing the delivery address. If you notice an error in your order information, the fastest solution is to place a new order with the correct details and inform our Customer Service team via email or phone.

** Please double-check your order details before placing it to avoid any errors that may require a new order to be placed.

Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

**Customers have the flexibility to choose their preferred currency when browsing the website.

Is my payment information secure? Yes, all transactions are encrypted and secure through Shopify's payment system.

Do you offer e-gift cards for international customers?

E-gift cards are only available to customers shipping within the U.S.

What is your Return and refund policy?

At Alppeer, our top priority is ensuring that you have a delightful shopping experience and are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your items, please call us at 720-790-2168. You can return items within 30 days of receipt for a full refund of the purchase price, excluding shipping charges and any associated fees.

To qualify for a complete refund, please ensure that the items are returned in good condition, preferably in their original packaging, and include all related paperwork, parts, and accessories that came with your purchase. We highly recommend packing items carefully to prevent damage during return shipping.

Please note that after the 30-day return period, we can only provide replacements or refunds for items that exhibit manufacturer defects. We cannot accept returns for personalized items or products that have been damaged due to normal wear and tear. Additionally, final-sale items are non-returnable.

You may return products to one of the following locations:
- 11025 Westlake Dr, Charlotte, NC 28273
- 217 Wrangler Dr, Coppell, TX 75019

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. If the issue is determined to be our fault, we will cover the costs.

For returns due to quality concerns or fulfillment issues—such as a manufacturing error or a damaged item—we offer a free reprint or a refund without requiring the product to be returned. We take full responsibility in these cases; you just need to call us or submit a report via email.

However, if you change your mind, such as ordering the wrong size or item, we do not offer free reprints or refunds for these cases.

Our return policy is designed to be hassle-free, offering free return shipping and no restocking fees. We aim to make the return process as straightforward as possible for eligible items. Just give us a call before initiating a return.

Return Policy Details:
- All returns are accepted within 30 days from the date of delivery.
- We provide free return shipping for your convenience.
- There are no restocking fees associated with returns.
- Please remember that final-sale items are not eligible for return.

• What is your return policy? We accept returns within 30 days of delivery for unworn, unwashed items with original tags. Since items are made-to-order, please ensure the size is correct before ordering.
• Can I exchange my item for a different size? We strive to process orders as quickly as possible; however, we are unable to make any updates once an order has been placed. This includes adding or removing products and changing the delivery address. If you notice an error in your order information, the fastest solution is to place a new order with the correct details and inform our Customer Service team via email or phone.

What is your shipping policy?

When you choose to shop with us, our top priority is to ensure you have an outstanding experience while we handle your order with efficiency. Our detailed shipping policy provides all the essential information regarding our shipping practices.

We are pleased to offer complimentary standard shipping on all orders that exceed $150.

• The typical delivery timeframe ranges from 3 to 14 business days, and this may vary based on the availability of the products you ordered and your specific delivery location.
• The shipping costs for your order will be determined by the type and quantity of items purchased, allowing you to see the total shipping fee during the checkout process.
• For those who require faster delivery, we offer expedited shipping options for an additional fee. This option generally ensures that your items arrive within 1 to 3 business days, giving you the flexibility to receive your order sooner.
  
  At Alppeer, we understand that you may have different shipping preferences, so we provide various shipping methods, such as flat rate, express, or flat rate with carbon offset options (subject to availability in your area). The estimated delivery times will vary based on your geographic region. Once your order has been processed and shipped, we will send you a tracking number, enabling you to easily monitor your shipment's status either on our website or through the carrier’s tracking portal.
  
  For our valued international customers, we happily offer shipping services beyond the borders of the United States. The shipping rates for international orders depend on the size and destination of your package, and these costs will also be clearly stated at checkout, so you know what to expect.
  
  Every order placed within the United States is typically processed within 3 to 6 business days. Please keep in mind that this timeframe may fluctuate depending on the type and quantity of products in your order. Orders during weekends or holidays are processed the next business day.
  
  In case of dissatisfaction, contact us within 30 days for return assistance. Our team will guide you through the process and issue a refund promptly.
  
  

• How do I choose the right size? Each product page includes a detailed size guide with measurements in both inches and centimeters. We recommend checking the specific measurements for chest, length, and sleeve dimensions to find your perfect fit.
• Are your products unisex? Many of our hoodies and sweatshirts feature a unisex design, while we also offer specific men's and women's styles like windbreakers and cropped jackets. Check the product description for details.
• What materials are your products made from? We use premium materials including 100% organic cotton, recycled polyester blends, and water-resistant polyester. Many items feature sustainable fabrics like 95% recycled polyester with 5% spandex for comfort and eco-friendliness.
• Are your products authentic? Yes, we guarantee 100% authentic products from authorized suppliers.
• Do you restock sold-out items? Popular items are regularly restocked. Sign up for restock notifications on product pages.

• Why does delivery take longer? All Alppeer products are made-to-order especially for you. This on-demand production helps reduce overproduction and waste, making your purchase more environmentally friendly. Thank you for supporting sustainable fashion!
• How long will my order take to arrive? Since we create each item after you order, production typically takes 3-7 business days, plus shipping time which varies by location (usually 5-10 business days within the US). Please note that this also varies depending number of products orders and your choice of shipping method. Keep in mind that the processing time may also be affected by the number of products ordered and the shipping method chosen.
• Do you ship internationally? Yes! We ship worldwide. Shipping times and costs vary by destination. Note: Some products like the All-Mountain Ski windbreaker are only available for US shipping.

• How do I care for my Alppeer apparel? For best results, machine wash cold with like colors, tumble dry low, and avoid bleach. Water-resistant items should be washed gently to maintain their protective coating.
• Are your products water-resistant or waterproof? Our windbreakers and jackets feature water-resistant fabric (600mm waterproof pressure resistance on select items), perfect for light rain and wind protection during outdoor adventures.
• What makes your products sustainable? We use organic cotton, recycled polyester, and made-to-order production to minimize waste. By creating products only when ordered, we avoid excess inventory and reduce our environmental impact.

• What activities are your products designed for? Alppeer apparel is inspired by skiing, snowboarding, skateboarding, and surfing culture. Our pieces work great for outdoor adventures, casual streetwear, and active lifestyles.
• Can I layer your products? Absolutely! Our windbreakers, hoodies, and sweatshirts are designed to layer perfectly. Pair windbreakers over hoodies for extra warmth or wear our organic sweatshirts under jackets for versatile all-season styling.